Private Policy
Please read this Private Policy carefully.
-
Introduction
This website is operated by 11PLUS SUPPORTLINE. We are committed to safeguarding the privacy of our website visitors and urge you to read this policy in its entirety. The policy contains important information about:
-
Who we are
-
How and why we collect, store, use and share personal information
-
Your rights in relation to your personal information
-
How to contact us and supervisory bodies in the event you have a complaint
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors; in other words, where we determine the purposes and means of the processing of that personal data.
11PLUS SUPPORTLINE "we", "us" and "our" collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
2. Personal information you provide to us
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to:
-
Email address
-
Full name
-
Child's name
-
Contact number
Some examples of when we collect this information include when signing up to our mailing list or when completing the contact/registration form on the website. The information that we collect will be used to contact or identify you.
3. Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you shall consent on their behalf to the processing of their personal data; shall receive any data protection notices on their behalf; and shall consent on their behalf to the transfer of their personal data where necessary.
4. Monitoring and recording communications
We may monitor communications such as emails and telephone calls for quality assurance, training, fraud prevention and compliance purposes.
5. How we use your personal information
We collect information about our users for the following purposes:
-
To send you 11plus update emails containing the information we think you will find interesting.
-
To better understand your needs.
-
To improve our services
-
To respond to enquiries that you have made.
6. Who your information may be shared with
We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.
We will not share your personal information with any other third parties.
7. Marketing
We would like to send you information about services, offers, competitions and our business which may be of interest to you. Such information could be sent by email, text message or automated call.
8. How long your personal information will be held for
We will hold your personal information for 5 years.
9. Reasons we can collect your personal data
We will process your personal data where we have your consent, where collection and processing are necessary to comply with legal or regulatory obligations or where collection or processing is necessary for our legitimate business interests. We have legitimate business interests in providing a good customer experience, understanding and responding to enquiries and client feedback, improving our services and offerings and providing legal services.
You will receive information about any of our services that may be relevant to you as a result of providing your personal information to us.
10. Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in any unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
11. Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
12. Links to Other Sites
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. Your rights
Under the General Data Protection Regulation, you have a number of important rights. In summary, those rights include the following:
-
The right to access - you can ask for copies of your personal data;
-
The right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
-
The right to erasure - you can ask us to erase your personal data;
-
The right to restrict processing - you can ask use to restrict the processing of your personal data;
-
The right to object to processing - you can object to the processing of your personal data;
-
The right to data portability - you can ask that we transfer your personal data to another organisation or to you;
-
The right to complain to a supervisory authority - you can complain about our processing of your personal data; and
-
The right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects here.
You may exercise any of your rights in relation to your personal data by written notice to us using the contact details set out below.
14. Children's Privacy
11PLUS SUPPORTLINE understands the importance of protecting children's privacy, especially in an online learning environment. We communicate via email and WhatsApp to parents. Our Services do not address anyone under the age of 16 expect as part of our engagement to provide tutoring. Where we do process data of children, we do so only with express parental concern.
15. Amendments
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by posting a new one on this page.
16. Cookies
A cookie is a small text file that is created and stored on a website user’s browser when visiting a website that uses cookies. Cookies are used to track information about the visitor that can notably be used to allow the website to function to its full potential, provide a better user experience by taking into account user preferences and, in some cases, allow for remarketing.
Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
For more general information on cookies, please read "What Are Cookies" http:/www.allaboutcookies.org/
17 Passwords
-
Passwords should not be given to anyone else as they are not transferrable. This may only be used by the student.
-
If you need to change your password, please contact our support team on 07375079055
18. Our details
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at info@11plussupportline.co.uk
Last updated 2021
